Privacy Policy

Effective Date: April 1, 2026

This policy sets out MetaConvert's privacy practices in connection with all services provided by us.

MetaConvert aims to protect your privacy when you use our services and communicate with us. We take the protection of privacy very seriously and have several measures in place to ensure that your information remains secure and private. As defined by various privacy regulations, you should be informed that MetaConvert is the Data Controller of your information.

In the question and answer section outlined below, we have answered several questions regarding our privacy practices. These answers should explain how we protect your information and your rights regarding your personal information.

If you have provided us with personal data of other individuals or organizations (such as colleagues for example), please make sure they understand our privacy policy. Furthermore, please only provide us their data if you are explicitly authorized to do so.

This privacy policy has been drafted bearing in mind data regulations such as the EU General Data Protection Regulation (GDPR).

If you have further questions regarding any aspect of our privacy policy, please contact us using the information provided at the bottom of this page.

Questions and Answers

1. What personal data does MetaConvert collect through its website?

Short version: We collect data that is necessary to provide our services to you, or data that can help us improve our services to you.

Upon visiting our website, MetaConvert collects your IP address for security and performance purposes. Various third-party services that we work with also collect your personal data. This is described in much more detail below.

1.1 Account

Short version: If you purchase a Supporter plan, your email address is stored so we can deliver your license key.

MetaConvert does not require account creation to use the free service. When you purchase a Supporter plan, we receive your email address and purchase confirmation in order to deliver your license key. We store your email address and license key for the purpose of delivering and validating your access.

1.2 Payment

Short version: Your payment details are handled by a third-party payment processor. We never receive your full credit card details.

We use a third-party payment processor to handle all transactions. Any payment information you provide is managed directly by that service and is subject to their own privacy policy. We do not receive or store your full payment details.

If you choose to pay with a credit card, your card details are transmitted directly to the payment processor. We never have access to your full credit card number.

1.3 File storage

Short version: We do not store your files. All processing happens locally in your browser.

MetaConvert processes all files entirely within your browser. No file content is ever transmitted to or stored on MetaConvert's servers. Your files are read from your device, converted in your browser's memory, and returned to you as a download — without any network transfer of file content.

Note that we do not access or view your files. You retain all rights and ownership of your files.

1.4 Email

Short version: We send transactional emails such as license key delivery.

We send transactional emails to you, such as license key delivery upon purchase. We can see information including your email address and the emails we have sent to you. If you would like to stop receiving emails from us, you can contact us at [email protected].

1.5 Performance monitoring

Short version: We use Sentry.io to monitor our systems.

In order to track JavaScript errors, we use Sentry. If an error is detected, Sentry saves the error information as well as information including your browser type, operating system, screen size and IP address.

Note that some of the services above use cookies, which are addressed in the question relating to cookies below.

1.6 User feedback and support

Short version: We collect feedback voluntarily through direct contact.

We collect feedback and support requests through direct email contact. We do not actively collect your personal data through automated feedback services.

2. How does MetaConvert keep my personal data secure?

Short version: We take many steps in order to ensure your data is as safe as possible.

MetaConvert takes several measures in order to ensure your data is kept secure and private.

Firstly, only authorized staff have access to your data. All staff who have access to your information are required to adhere to this privacy policy and global privacy regulations regulating Data Controllers (such as GDPR).

To ensure that your data remains secure, the company only stores data with world-class service providers and has measures to prevent unauthorized access (such as hacking).

Lastly, all communications between user devices and our systems are encrypted with SSL. Any stored passwords are also encrypted in our database.

3. What does MetaConvert use my personal data for?

Short version: We use your personal data in order to provide you a service. We take care to ensure your privacy.

Our goal in collecting personal data is to ensure both adequate support and to continuously improve our products. More specifically, any information collected from you will only be used for:

• Enabling you to use our free plan
• Creating and managing your paid Supporter access
• Enabling you to pay for your Supporter plan
• Sending you email messages
• Monitoring our service in order to improve the product
• Providing customer support

4. With whom does MetaConvert share my personal data and why?

Short version: We only share your personal data with others in order to provide you a service. We never sell your data to any third party.

MetaConvert will never sell your data to any third-party business unless you provide us with explicit permission to do so. MetaConvert earns revenue exclusively from the sale of its Supporter plans.

While MetaConvert may share your data with third parties, it will only do so only under the following circumstances:

• We may supply your information to law enforcement agencies if we are required to do so by applicable law, or (in our good faith judgment) if such action is reasonably necessary to comply with legal procedures, to respond to any legal claims or actions, or to protect the rights of MetaConvert or its customers.

5. How can I view, update, or delete my personal data held by MetaConvert?

Short version: If you would like to view, update, or delete your personal data, please contact us.

You have the right to view, update, or delete any of your personal data that is held by us. Please contact us at [email protected]. We will respond as soon as possible.

Because MetaConvert does not store your files, there is no file data to delete — your files exist only on your device.

6. Where and how does MetaConvert store my files?

Short version: We do not store your files.

All files processed by MetaConvert remain on your device at all times. No file content is ever uploaded to or stored on MetaConvert's servers. By processing files locally in your browser, MetaConvert can offer complete file privacy while delivering a fast conversion experience.

Note that we do not access or view your files. You retain all rights and ownership of your files.

7. Which countries are my personal data being sent to and why?

Short version: We transfer your personal data outside of your country, while ensuring that your data is protected regardless of location.

When you use our service, your personal data may be transferred to other countries such as the United States of America, member states of the European Union and the United Kingdom. We only store your data in countries that are considered adequate as per GDPR regulations. Furthermore, we take care to ensure that your personal data is protected to a high standard regardless of its ultimate location.

8. How and why does MetaConvert use cookies (or tracking technology)?

Short version: MetaConvert and some services we work with use cookies in order to provide our service to you. Without the use of cookies, we would not be able to provide our service.

MetaConvert uses two types of cookies: a session cookie and a 1-month cookie. Session cookies are saved in temporary memory and deleted once you close your browser. They are used by MetaConvert to 'remember' any changes you applied to a particular web page during a session.

A 1-month cookie is used to enable you to use your free plan without the need to create an account. This particular cookie stores information such as (1) how many conversions you have used during the 1-month period and (2) your preferences during this time. Cookies used by MetaConvert do not collect personally identifiable information. Without the use of cookies, we would not be able to provide our free plan.

However, we also use a few third-party services that use cookies. These include:

• Cloudflare: mitigating DDoS attacks by identifying trusted web traffic
• Sentry: monitoring the performance of our systems

Third-party services do not receive personal data from MetaConvert, but they may track your usage on our website and combine this data from other websites you have visited.

9. How does MetaConvert manage social media privacy?

Short version: Many users share, follow and like our services on social media, which has privacy implications.

MetaConvert encourages users to share, follow and like our services on social media platforms. Users should know that such engagement may allow social media companies to track user activity. Accordingly, please review the specific privacy policies of the relevant social media platforms.

10. Why does MetaConvert track my behavior and its own systems?

Short version: We track various aspects of our business in order to improve our service to you.

We track user behavior (this does not include viewing/accessing your files), our system metrics and any errors, in order to improve our service and minimize errors. To the maximum extent possible, we minimize the collection of personal data in order to maintain your privacy.

11. How long does MetaConvert keep my personal information?

Short version: We only keep your personal information for as long as legally necessary.

You have the right to view, update, or delete any of your personal data that is held by us. Please contact us at [email protected]. We will respond as soon as possible.

Because MetaConvert does not store your files, there is no file data to manage — your files exist only on your device.

With regard to your personal data, we will delete your personal data in an identifiable form a maximum of three years after it is no longer necessary.

12. Can MetaConvert change the terms of this Privacy Policy?

Short version: Yes, this Privacy Policy is subject to change.

As privacy regulations mature and as our product improves, please note that MetaConvert reserves the right to update this Privacy Policy. Please regularly check this page for the latest version of our policies.

13. What are my legal rights with regard to my personal data?

Short version: Your rights are guaranteed based on global and local privacy regulations such as GDPR.

You have the right to access, update and delete any personal data that is held by us. Furthermore, you have the right to restrict our processing or transfer of your personal data to another data controller (that is, data portability rights). You must prove your identity (by providing a copy of an identity document, for example) in order to exercise these rights.

Please note, however, that we may not always be able to comply with your requests where we have statutory obligations ourselves. If exercising your rights is in conflict with your contractual obligations to MetaConvert, this may result in premature contract termination or other costs. In this case, we will inform you in advance.

Lastly, you may also enforce your rights in court or lodge a complaint with the relevant authority.

14. Why do I have to accept the terms outlined in this Privacy Policy?

Short version: You agree to accept the terms by using our service.

MetaConvert collects data when you use our service. The nature of our service means that we process and transmit your data across borders.

This Privacy Policy is designed to notify you with all the necessary information in an easy format. We hope that you can make an informed choice prior to using our service or communicating with us.

Therefore, by using our service, you agree to the processing of your personal data according to the terms established in this document.